Dr. Oetker Mohn Back Dr. Oetker

Professional packing and fast shipping

Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other leading global carriers, we can provide various shipping options. Our warehouse staff will package all goods to our exacting specifications. Your items will undergo a thorough inspection and be securely secured prior to being shipped. We ship to thousands of customers daily across various countries. This is an indication of our commitment to be the largest online retailer globally. Both Europe as well as the USA have warehouses and distribution centres.

Note: Orders with multiple items will have a different processing time for each item.

Prior to shipping before shipping, we'll conduct a thorough inspection of the items you've ordered. Today, most orders will be delivered within 48 hours. Delivery time ranges between 3-7 days.

Returns

The inventory is constantly changing and we cannot fully manage it because several parties are involved, including our factory and warehouse. The actual stock levels can fluctuate at any point. Please understand it may happen that your order is out of stock once the order has been placed.

Our policy is valid for 30 days. If you have passed 30 days without a trace since the purchase and we are unable to offer an exchange or refund.

The item must not be used, and it must be in its original condition. It must also be returned in the original packaging.